Terms & Conditions
Effective Date: 8 July 2025
1. Introduction
Welcome to Herocure.
These Terms & Conditions govern your use of the Herocure website and your purchase of products through our online platform.
By accessing our website, creating an account, placing an order, or purchasing products from Herocure, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website or place orders through our platform.
2. About Herocure
Herocure provides access to health, wellness, and performance-related products through approved suppliers and partners.
We aim to provide customers with high-quality products, reliable service, transparent information, and professional customer support.
Herocure operates as an online platform and may work with licensed partners, suppliers, pharmacies, couriers, and service providers to fulfil customer orders.
3. Eligibility to Purchase
By using this website, you confirm that:
You are at least 18 years old.
You are legally capable of entering into a binding agreement.
All information provided during registration, checkout, and communication is accurate and complete.
You are purchasing products for lawful purposes only.
Herocure reserves the right to refuse service, cancel orders, or restrict access where we believe these requirements have not been met.
4. Product Information
We make every reasonable effort to ensure that product descriptions, images, pricing, availability, and specifications displayed on our website are accurate.
However:
Product images may vary slightly from the actual product received.
Packaging, branding, and appearance may change due to supplier updates.
Product availability may change without notice.
Information displayed on our website should not be interpreted as medical advice or a guarantee of specific outcomes.
Customers are responsible for ensuring that products purchased are suitable for their individual circumstances.
5. Health & Wellness Disclaimer
Herocure provides products and information for educational and wellness purposes.
The information provided on our website is not intended to replace professional medical advice, diagnosis, or treatment.
Customers should consult an appropriately qualified healthcare professional regarding:
Their individual health circumstances;
Existing medical conditions;
Possible interactions with medications;
Suitability of any product.
Herocure does not guarantee specific results, outcomes, weight loss, performance improvements, or health benefits from the use of any product.
Individual results may vary.
6. Prescription Products
Certain products available through Herocure may require a valid prescription.
Where a prescription is required:
Customers must provide accurate and valid prescription documentation.
The dispensing pharmacy will independently verify prescription validity.
Orders will only proceed after approval has been obtained.
Herocure reserves the right to refuse or cancel orders where prescription requirements are not met.
Submitting false, altered, or fraudulent prescription information may result in cancellation of the order and further action where appropriate.
7. Ordering Process
When placing an order through Herocure:
Customers must provide accurate personal and delivery information.
Customers are responsible for reviewing their order before payment.
Orders are only confirmed once payment has been successfully received.
Herocure reserves the right to refuse or cancel orders where necessary.
Receiving an order confirmation does not guarantee fulfilment. Orders may be cancelled due to:
Product availability issues;
Payment problems;
Incorrect pricing;
Prescription verification issues;
Suspicious or fraudulent activity.
If an order is cancelled after payment has been received, an eligible refund will be processed according to our Refund & Returns Policy.
8. Pricing & Payments
All prices displayed on the Herocure website are subject to change without prior notice.
Customers agree to pay the price displayed at the time of purchase.
Payment must be received and cleared before orders are processed.
Herocure is not responsible for delays caused by payment providers, banks, or third-party payment systems.
9. Shipping & Delivery
All deliveries are subject to our Shipping & Delivery Policy.
Customers are responsible for providing accurate delivery information.
Herocure cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect customer information or circumstances outside our reasonable control.
10. Refunds & Returns
All refunds, cancellations, exchanges, and returns are governed by our Refund & Returns Policy.
Due to health, safety, storage, and regulatory requirements, certain products may not be eligible for return once dispatched or delivered.
Customers should review our Refund & Returns Policy before placing an order.
11. Website Use
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to website systems.
Copy, reproduce, distribute, or exploit website content without permission.
Introduce malicious software or interfere with website functionality.
Provide false or misleading information.
Herocure reserves the right to restrict access or terminate accounts where misuse is suspected.
12. Intellectual Property
All website content, including but not limited to:
Logos;
Brand names;
Text;
Images;
Graphics;
Product descriptions;
Website design elements,
are the property of Herocure or its content providers and may not be reproduced without written permission.
13. Account Security
Where customers create an account, they are responsible for maintaining the confidentiality of their login information.
Customers are responsible for all activities conducted through their account.
If you suspect unauthorized account access, you must notify Herocure immediately.
14. Third-Party Services
Herocure may use third-party providers including:
Payment processors;
Courier companies;
Hosting providers;
Communication platforms;
Suppliers and distribution partners.
These third parties operate independently, and Herocure cannot be held responsible for failures, delays, or interruptions caused by external service providers.
15. Limitation of Liability
To the fullest extent permitted by South African law, Herocure shall not be responsible for:
Indirect losses;
Consequential damages;
Losses resulting from misuse of products;
Delays caused by third parties;
Incorrect information supplied by customers;
Circumstances outside our reasonable control.
Nothing in these Terms & Conditions removes any consumer rights that cannot legally be excluded.
16. Privacy & Personal Information
Herocure respects customer privacy and handles personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).
For more information, please review our Privacy Policy.
17. Changes to These Terms
Herocure reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective once published on this website.
Customers are encouraged to review these terms periodically.
18. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these terms shall be subject to the jurisdiction of the applicable South African courts.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Herocure
📧 Email: support@herocure.co.za
📱 Phone & WhatsApp: 077 485 1061
🌐 Website: herocure.co.za
By using the Herocure website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.