Privacy Policy

Effective Date: 6 June 2025

1. Introduction

Welcome to Herocure.

Herocure respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit our website, create an account, place an order, communicate with us, or use our services.

This Privacy Policy has been prepared in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

For the purposes of POPIA, Herocure acts as the responsible party for the personal information collected through our website and services.

Our details are:

Herocure

📧 Email: support@herocure.co.za

📱 Phone & WhatsApp: 077 485 1061

🌐 Website: herocure.co.za

3. Information We Collect

Depending on how you interact with Herocure, we may collect the following personal information:

Customer Information

Full name
Contact details
Email address
Telephone number
WhatsApp number
Delivery address
Billing information

Account Information

If you create an account, we may collect:

Username
Password information
Order history
Account preferences

Order Information

When placing an order, we may collect:

Products purchased
Order details
Payment confirmation details
Delivery information
Communication relating to your order

Prescription & Health-Related Information

For certain prescription-required products, we may process information such as:

Prescription documentation
Healthcare-related information supplied voluntarily by you
Information required by a dispensing pharmacy to verify prescription requirements

Such information is handled with additional care due to its sensitive nature.

4. How We Collect Your Information

We may collect personal information when you:

Create an account on our website.
Place an order.
Complete checkout.
Contact us via email, WhatsApp, telephone, or website forms.
Submit prescription documentation where required.
Subscribe to marketing communications.
Interact with our website.

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Website usage information
Cookies and similar technologies

5. How We Use Your Personal Information

Herocure may use your personal information for the following purposes:

Processing and fulfilling orders.
Confirming payments.
Arranging delivery.
Providing customer support.
Communicating order updates.
Verifying prescription requirements where applicable.
Improving our website, products, and customer experience.
Preventing fraud and suspicious activity.
Meeting legal and regulatory obligations.
Sending marketing communications where you have provided consent.

We only process personal information for legitimate business purposes and in accordance with applicable privacy laws.

6. Sharing of Personal Information

Herocure does not sell, rent, or trade customer personal information.

We may share relevant information with trusted third parties where necessary to provide our services, including:

Delivery Partners

Courier companies may receive delivery information required to complete your order.

Payment Providers

Payment service providers may process payment-related information securely.

Healthcare Partners

Where applicable, prescription information may be shared with licensed healthcare professionals or dispensing pharmacies for verification and fulfilment purposes.

Service Providers

We may use trusted service providers for:

Website hosting
Email communication
Customer support systems
Website security
Analytics

These providers are required to handle information appropriately and only for the purpose for which it was provided.

7. Protection of Personal Information

Herocure takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access;
Loss;
Misuse;
Alteration;
Disclosure.

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account login details and notifying us of any suspected unauthorised access.

8. Cookies & Website Tracking

Herocure may use cookies and similar technologies to:

Improve website functionality.
Remember customer preferences.
Analyse website performance.
Improve marketing and user experience.

You may adjust your browser settings to refuse cookies; however, certain website features may not function correctly.

9. Marketing Communications

Where you provide consent, Herocure may send communications regarding:

New products;
Promotions;
Educational content;
Special offers.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe option in emails; or
Contacting us directly.

Unsubscribing from marketing communications does not affect transactional messages relating to orders.

10. Retention of Personal Information

Herocure retains personal information only for as long as necessary to:

Fulfil the purposes for which it was collected.
Maintain business records.
Meet legal and regulatory requirements.
Resolve disputes.
Prevent fraud.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Your Rights Under POPIA

Under POPIA, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Submit a complaint regarding the handling of your personal information.

To exercise any of these rights, please contact us.

12. Children’s Privacy

Herocure products and services are intended for adults.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Herocure is not responsible for the privacy practices, security, or content of external websites.

Customers are encouraged to review the privacy policies of any third-party websites they visit.

14. Changes to This Privacy Policy

Herocure may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Customers are encouraged to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: